The following files are available for download

The Case for Integrated Management Systems EVA, ERP, EQA, Balanced Scorecard, 6 Sigma, BPR, ISO 9001, ISO 14001, OHSAS 18001 and many more - all systems, tools and techniques for improving business performance. What is normally missing in most companies is the basic architecture of processes which sets the framework for the most effective application and integration of all of these approaches.		ISO9000:2000 Briefing There are fundamental differences in the philosophies, concepts, approach and detail of the new ISO9000:2000 standard to those of the 1994 version. For many companies, significant change is required to their existing Quality System if they are to enjoy the business benefits that the changes can bring. In this briefing we set out to create realization of what a business process-based Management System actually looks like and the considerable potential it holds for dramatically improving performance and managing change for any organisation. The briefing also provides access to a process-based Quality Manual.
Delivering Strategic Objectives through a Process-Based QMS How to use your Quality Management System as a strategic tool to focus on delivering ever-changing business objectives - a Quality World article by John Quinlivan, strategic consultant with Axon Bywater plc.		The EFQM Excellence Model: ISO9001:2000 A comparison and correlation of the requirements of ISO 9001:2000 and the EFQM Excellence Model.
Management Systems and Business Improvement Training Brochure A pdf version of our current brochure.