CONTENTS
	Page
Introduction	4
What is "Quality"?      Why does it matter?      Who are our customers?      What do they want?
The Needs of the Interested Parties	6
What happens when we don't get it right?	8
What are we doing about Quality?	9
What is a Quality Management System (QMS)?	11
Where will our QMS be documented?	12
What is a QMS audit?	14
What does ISO 9001 require us to do?	15
So how can you help?	18

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