INTRODUCTION

In today's competitive world, one of the most important things which separates leading companies from their followers is QUALITY.

Even companies who already have a reputation for producing Quality goods or services must work at improving everything they do in order to stay ahead.

It's called QUALITY MANAGEMENT.

This booklet has been produced to explain what WE are doing to bring Quality Management into our organisation.

We have decided to develop and introduce a Quality Management System (QMS) based on the International Standard ISO 9001:2000.

The following pages should help you understand what's involved and what it will mean for us all.

For further information on this publication call us on 0 1908 543 900
or email sales@bywatertraining.co.uk