SO...WHAT IS A QUALITY MANAGEMENT SYSTEM?...

A QUALITY MANAGEMENT SYSTEM includes everything we do, or don't do, which can affect the Quality of the product or service we provide to our customers.

We are developing OUR QMS by examining what we presently do and then writing down what we agree is the best way for us to ensure our customers get what they expect.

We will need to identify:
WHY is it necessary to do it?
WHO is responsible for it?
WHAT is required to be done?
WHEN is it to be done?
WHERE is it to be done?

In addition, we need to identify WHERE all the inputs come from and where they all go.

By doing this we will increase our understanding of how we work, which means we will be able to control it better. Also we will increase our understanding of where potential problems arise so that we can prevent them. We will all benefit because there will be:

fewer mistakes
less misuse of resources
less hassle
less stress
less firefighting
improved teamwork
more satisfied customers
more customers wanting to do business with
   us

For further information on this publication call us on 0 1908 543 900
or email sales@bywatertraining.co.uk