WHAT ARE WE DOING ABOUT QUALITY?..

We're used to checking jobs, information etc., and we often try to fix mistakes or do the job again. But if the failure has already reached the customer, it may be too late.

QUALITY is NOT something which can be guaranteed by checking others people's work and detecting their errors.

PREVENTING errors from ever happening is the key.

Problems and errors are like fires -

...they cause a lot of disruption, they take a lot of time and effort to stop, and they cause an awful lot of damage.

Don't be a Firefighter..."Fighting Fires" is COSTLY -

AND IS TOO LATE, because the damage will already have been done...

For further information on this publication call us on 0 1908 543 900
or email sales@bywatertraining.co.uk